HOW TO GET PAID WHEN THE APP IS NOT WORKING:  

STEP ONE: Punch in and out normally with your phone on time with signatures.  If step one fails go to step two.

STEP TWO: Use the phone call in process outlined on the message board. If step two fails go to step three.

STEP THREE: Use the Time Record above at the location of service and include required signatures. 

STEP FOUR: Call during office hours first opportunity to fix the problem in the system asap so you can get paid.